Job Title:  Sales Administration Assistant 

Company: Moët Hennessy (Suisse) SA

Location: Eysins as of July 2019, Switzerland

Grade:  Intern

Type of contract: Permanent employment

Occupation: Customer Service

Experience required: Minimum 2 years

Moët Hennessy encompasses the wines and spirits activities of the LVMH Group world leader of the luxury sector. It comprises 24 Maisons. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, Château d'Yquem, Dom Pérignon, Belvedere, Château Cheval Blanc... All of these world-renowned wine and spirit brands have become synonymous with the most prestigious origins and terroirs.

Nowadays, Moët Hennessy is present in more than 150 countries, sharing the culture of excellence, tradition, innovation and authenticity of the Maison's all around the world.

MISSION STATEMENT

• Be able to manage all kind of incoming calls related to a customer service. 

• To process all kind of orders, invoicing and credit notes to our customers

• To provide strong customer service: ordering, all kinds of claims (delivery, quantity, quality and invoicing), general information and ensure the following-up to our internal and external customers. 

MAIN RESPONSIBILITIES

SD/MD-Management

• To receive, process and follow up all kind of orders (Customer direct-call, Fax, EDI-Ordering SAP, ASPIRE; Network Design Orders), and invoices including Multi-deliveries, International invoicing, internal invoicing in SAP and gift invoicing. 
• To check all kind of orders in relation with the Reference, quantities, and delivery instructions, and apply the internal workflow-procedure for POSM and Free bottles. 
• To apply the internal workflow-procedure for the corked bottles.
• To follow-up orders with anomalies (breakage, availability, delays, credit, quota management, etc.). 
• To analyse causes of stock and deliver anomalies within the Supply Chain Coordinator. 
• Assist sales representatives, brand manager in any request regarding inventories, orders and deliveries. 
• To assist sales reps handling free bottles and POS with registration in SAP.
• Daily task to prepare and send out our invoices by mail.
• Bind all related documents related to the customer service activities. 
• To process and ensure a strong follow-up of all kind of return orders and claims coming from the sale force, internal services and customers. 

Customer-Service activities

• To contact customers regarding any changes about their order. 
• Redirect customers when necessary in case of out of stock, old vintage, phased-out item etc...
• Working hours are from 8 am to 12.am and 1:30 pm to 5:30 pm (expected Fridays 5:00 pm).
• Telephone answering for all incoming calls during the hours of attendance. 
• Claim recording coming from our customers and follow-up the regularisation. 

XK/MD-Management

• To maintain data's in SAP in relation with the sales administration activity. This includes mainly price control, vendor master data, product master data, orders, deliveries, invoice control.
• To handle the new customer opening request (receipt from sales force, search for external information, call for internal approval).

Stock-Management

• Daily stock reconciliation between us and our logistic provider (inventory-management). At the end of the month, in collaboration with the Supply Chain & Sales administration Manager. 
• Ensure and follow-up the requested inventories tasks in collaboration with our 3PL. 
• To ensure the follow-up within our 3PL including deliveries, quantity and quality claims in conformity with the internal Claim-procedure. 
• Ensure the follow-up in case of out of stock situation in accordance with our internal procedure (alert, propose alternative solutions in collaboration with sales dept., follow up arrival of new stock).
• Coordinate in collaboration with the Supply Chain Coordinator the internal transfer orders. 

JOB DIMENSION

Economical data (volume, Revenue, Operating profit):

Billing flow of a major player in its sector

Evolution data/ development opportunities: Customer Service Manager, Geographical move (LVMH Group)

PROFIL

Education & Languages : Fluent in French, German, Swiss German 

Key skills : Customer focused, Team player, 

Knowledge & Experience:

Microsoft Office (Excel, Word, Outlook)

Experience in SAP a plus

Personal attributes:

Service and customer-oriented communication skills,

Expecting behavior of Integrity and trust

Ability to work orderly and autonomous

Ability to elaborate and propose adequate solutions

Ability to work under pressure 

Sense of commercial way of working

Be a team-player and communicative person 

If you feel that you fulfil these requirements, please send us your CV and a cover letter to  

career.ch@moethennessy.com